Chatbot Bhinneka


Chatbot Bhinneka

Bhinneka provides a wide range of IT products, MRO, Business Solutions, and Professional Services. We offer various products to support businesses, such as laptops, gadgets, computer and gadget accessories, electronic products, kitchen appliances, and servers and NAS. We also provide services for the business segment, such as software installation services, IT equipment servicing, IT equipment and device maintenance, and contract-based maintenance for electronic products.

The Bhinneka team is ready to meet the needs and provide solutions for customers from the MSME, corporate, and government sectors. With solid Omni Channel support and a spirit of heartfelt service, our certified sales team and offline store support are prepared to offer the best service for your business.


Informasi Proyek

Nama perusahaan Chat Bhinneka
Deskripsi Singkat

Chat Bhinneka is an educational platform in the form of an application that aims to prohibit teaching religious diversity using artificial intelligence in Indonesia. Diversity is a wealth that needs to be maintained and taught from an early age. Interesting and interactive learning innovations regarding diversity need to be developed according to technological developments. Support and collaboration are needed to make Chat Bhinneka a superior learning medium.

Tipe organisasi Nirlaba
Struktur kepemilikan (Siapa)
Tujuan (Mengapa)
Lokasi (Dimana) Jakarta
Negara pusat beroperasi Indonesia
Jenis Badan Hukum
Penerima manfaat
Situs Web https://www.bhinneka.com/
Alamat

Kantor Pusat: Jl. Gunung Sahari Raya 73C No. 5-6 

Jakarta 10610, Indonesia

Kontak Nomor HP/WA:
082112529122
Email:
chatbhinneka@gmail.com
Jenis Proyek Laba
Tahap Proyek Studi Kelayakan
Kepemilikan Proyek Publik
Sektor / Sub-sektor Pendidikan / Laboratorium patologi atau pusat pengujian yang melakukan pengujian genomik dan molekuler
Kerangka Waktu / Tonggak Sejarah
Sumber daya yang dibutuhkan (Bagaimana)
Tim manajemen
Entitas lain yang terlibat dalam proyek
Tujuan (Apa)

Bhinneka aims to be the leading B2B e-commerce platform in Indonesia, providing a wide range of IT products, MRO (Maintenance, Repair, and Operations) solutions, business solutions, and professional services. They focus on serving the needs of SMEs, corporations, and government institutions by offering high-quality products and comprehensive services.

Masalah

Bhinneka faces challenges such as intense competition in the e-commerce space, the need for continuous innovation to meet evolving customer demands, and the logistical complexities of serving a wide geographical area, including remote regions in Indonesia.

Analisis

To address these challenges, Bhinneka leverages its long-standing market presence and extensive product range. The company’s omnichannel approach, combining online and offline sales, helps in reaching a broader customer base. Bhinneka's strong focus on customer service, including after-sales support and service centers, enhances customer satisfaction and loyalty. Additionally, their strategic partnerships with government procurement platforms and various technological and professional service providers enable them to offer tailored solutions to different market segments.

Solusi

Bhinneka continually expands its product offerings and improves its service quality. The company invests in technological advancements to streamline operations and enhance the customer experience. Their omnichannel strategy ensures a seamless shopping experience, while strategic collaborations with government entities and other organizations help in capturing a larger market share. To address logistical challenges, Bhinneka utilizes a robust supply chain network and offers various delivery options to ensure timely product availability across Indonesia.

Isu Sosial yang diangkat

Bhinneka is actively involved in social causes by supporting digital economy training for students in East Java and collaborating with the Ministry of Tourism and Creative Economy to help MSMEs (Micro, Small, and Medium Enterprises) progress through initiatives like #MelangkahMaju? 

Kontribusi Nasional
  • Support for Marketplace Data Transparency - Ministry of Communication and Information Technology (2018)
  • Contribution to State Revenue VIP-1 Taxpayer - Directorate General of Taxes (2017-2019)
  • Best Brand Award - CMO Asia (2018-2019)
  • ISO 27001:2013 Information Security Management System for Customer Data Management within CRM System in B2G at PT Bhinneka Mentari Dimensi (2020)
Penerima Proyek dan Pemangku Kepentingan kepentingan lainnya
Lokasi Sasaran Bali

Dampak TPB

Deskripsi Kebutuhan Pembangunan Berkelanjutan

SDG 4: Quality Education Bhinneka supports SDG 4 by providing educational institutions with access to technology and IT solutions. Through partnerships and offerings in the education sector, Bhinneka helps enhance learning environments, promote digital literacy, and facilitate access to educational resources. By doing so, they contribute to improving the quality of education and fostering lifelong learning opportunities.

SDG 10: Reduced Inequalities Bhinneka promotes SDG 10 by ensuring inclusive access to their products and services across different sectors and geographical locations. By serving diverse customers ranging from small businesses to large corporations, and by being involved in government procurement processes, Bhinneka helps reduce inequalities within the business community. They also prioritize ethical business practices, contributing to a fair and inclusive economic environment.

Gender dan Marginalisasi

Bhinneka focuses on ensuring gender equality and minimizing gender impact across its operations and initiatives. They strive to create an inclusive work environment where individuals of all genders have equal opportunities for career advancement and professional development. This commitment is reflected in their hiring practices, workplace policies, and initiatives aimed at promoting diversity and inclusion.

Additionally, Bhinneka supports gender equality through their product and service offerings, ensuring that their solutions cater to diverse customer needs and preferences without bias. They prioritize ethical sourcing and business practices that uphold gender-sensitive principles, aiming to contribute positively to gender equality both within their organization and in the broader communities they serve.

By actively addressing gender impact, Bhinneka aims to foster a workplace and business environment where everyone, regardless of gender, can thrive and contribute meaningfully to their shared goals of sustainable development and business success.

TPB Primer 4. Pendidikan Berkualitas
Identifikasi Indikator TPB Utama 4.7.1 Sejauh mana (i) pendidikan kewarganegaraan global dan (ii) pendidikan untuk pembangunan berkelanjutan diarusutamakan dalam ( a ) kebijakan pendidikan nasional; ( b ) kurikulum; ( c ) pendidikan guru; dan ( d ) penilaian siswa
TPB Sekunder 10. Berkurangnya Kesenjangan
Identifikasi Indikator TPB Sekunder 10.3.1 Proporsi penduduk yang melaporkan secara pribadi merasa didiskriminasi atau dilecehkan dalam 12 bulan sebelumnya atas dasar diskriminasi yang dilarang oleh hukum hak asasi manusia internasional
TPB Ketiga 4. Pendidikan Berkualitas
Identifikasi Indikator TPB Ketiga 4.7.1 Sejauh mana (i) pendidikan kewarganegaraan global dan (ii) pendidikan untuk pembangunan berkelanjutan diarusutamakan dalam ( a ) kebijakan pendidikan nasional; ( b ) kurikulum; ( c ) pendidikan guru; dan ( d ) penilaian siswa

Model bisnis

Model bisnis

Bhinneka operates a robust B2B e-commerce business model in Indonesia, leveraging a wide product range, omnichannel presence, and strong customer relationships to serve diverse customer segments effectively. Their focus on quality products, reliable service, and inclusive business practices underpins their sustainable growth and market leadership in the Indonesian market.

Ikhtisar teknologi dan operasi

Bhinneka operates at the forefront of technology and efficiency in the Indonesian B2B e-commerce landscape, combining innovation with robust operational capabilities. With over three decades of experience since its inception in 1993, Bhinneka has evolved into a pivotal player by pioneering e-commerce in Indonesia. The company's technological infrastructure supports a seamless omnichannel experience, allowing customers to interact across online platforms and physical stores. Bhinneka's expansive 7,000+ square meters of warehouse space, bolstered by a fleet of 50 delivery vehicles, ensures swift and reliable product distribution nationwide. This logistical backbone supports their commitment to timely delivery, crucial for meeting the diverse needs of over 1.5 million buyers and consumers, including 35 ministries, 52 institutions, and 34 local government bodies. Emphasizing security and reliability, Bhinneka maintains ISO 27001:2013 certification for Information Security Management, reinforcing their dedication to safeguarding customer data. Their operational excellence and technological prowess underscore Bhinneka's position as a trusted partner in business solutions, continuously adapting to industry advancements and customer demands.

Pemasaran, distribusi dan penjualan ke pelanggan

Bhinneka’s marketing strategy is characterized by its holistic approach, leveraging digital innovation, strong partnerships, and customer-centric initiatives to maintain leadership in Indonesia’s competitive B2B e-commerce market.

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Penilaian Risiko dan Mitigasi

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Jangka Waktu Investasi

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